Accessibility and Inclusion

Updated 18 June 2026

At Discover Adelaide Tours, we want every guest to feel welcome, respected and supported. Our tours are small, personal and thoughtfully hosted, which means we are often able to assist guests with a range of needs when we know about them in advance.

We warmly welcome guests with disabilities, vision or hearing impairments, mobility considerations, medical needs, neurodiverse needs, those who speak a language other than English, and those with other individual requirements.

As our tours are very small groups, we are often able to adapt the pace of the day, provide extra time at stops where possible, and offer practical support to help make the experience as enjoyable and comfortable as we can.

Download PDF ATIC Accessibility Statement here:

Providing access for guests with additional needs

Vehicle access needs

We have multiple vehicles with varying degrees of ease of access.

The Kia Carnival

This is one of the most accessible vehicles. It has a handrail and single-step entrance with 3 easy access seats located right next to the doors where guests can more comfortably get in and out of the vehicle. The Kia has an aluminium step stool we can use to make the step up into the vehicle more manageable. The third row seats require walking between the second row seats and are recommended for people with full mobility. The Kia is also fitted with a microphone through the car speaker system for ease of hearing the driver in all rows. This vehicle can seat up to 7 guests.

The Luxury GAC M8

This vehicle has a handrail at all entry points and has the lowest entry step. An aluminium step stool can be used to help make the step more manageable if needed. The front seat is the most accessible seat in this vehicle. The two middle-row seats are captain's chairs with high armrests. This means a person needs to step fully into the vehicle in order to sit on the seats. The third row seats require walking between the captain's chairs and are recommended for people with full mobility. There is no microphone in this vehicle. This vehicle seats up to 5 guests.

The Toyota Hiace Commuter SLWB Minibus

This vehicle has access using up to 3 steps, with an aluminium step stool kept permanently on the minibus. There is a handle on the left of the entry and a sturdy handrail on the right but it does not extend outside of the minibus. There are 4 double seats and 2 single seats in the back area of the minibus. The roof is 160cm tall. The front passenger seat requires a person to take a large step and smaller step up into the seat. There is a handle on the door frame. The minibus is fitted with a microphone. This vehicle seats up to 11 guests.

Accessibility for guests with mobility needs

Discover Adelaide Tours has a lightweight folding electric-powered wheelchair available for guests who require support walking longer distances during selected tours. This can be helpful at suitable locations with paved paths, boardwalks and gentle slopes. Guests must be able to transfer in and out of the vehicle with limited assistance, or the assistance of their companion.

The electric wheelchair is rated to carry a person up to 140kg (300 pounds), has a super-light carbon fibre frame, padded seat and backrest, lift-up armrests, lift-up footrests, left or right onboard controller with LCD display and fingertip controls with variable speed settings, front-wheel suspension, electromagnetic brakes, handheld remote, lap belt, horn and anti-tip wheels. The seat measures 42cm (16.5") long, 46cm (18") wide, and 49cm (19") high. It has a maximum speed of 6km/h (3.7m/h).

The wheelchair is suitable for tours that involve extended walking on flat or lightly sloped paths. Some tour locations may still include stairs, uneven ground, sand, gravel or areas that are not wheelchair accessible. Please contact us before booking so we can ensure the wheelchair is on board if required and discuss your mobility needs.

Guests are able to bring their own walking sticks or frames as needed as these can easily be accommodated in all the vehicles.

Unfortunately, our current vehicles are not wheelchair accessible and we are unable to accommodate guests who need to remain in a wheelchair during travel. Guests must be able to get in and out of our touring vehicles, either independently or with assistance from their own companion.

If you are considering booking and have any additional mobility needs, please contact us before making your reservation. We can then discuss the itinerary, vehicle access, walking requirements, seating, rest stops and any other considerations to help determine whether the tour is suitable for you.

Accessibility for guests with auditory needs

We welcome guests who are deaf, hard of hearing or have hearing-related access needs. With prior notice, we can provide written tour information, clear instructions throughout the day, and front or easy access seating where available.

Two of our vehicles are fitted with microphones to help guests hear commentary more clearly during the journey. Please let us know your needs upon booking so we can help make your tour as comfortable and enjoyable as possible.

Accessibility for guests with vision needs

We welcome guests with low vision or vision-related access needs. With prior notice, we can provide large print tour information, clear verbal guidance throughout the day, slower-paced transitions between stops and extra assistance with vehicle entry, seating and orientation at each location. Please let us know your needs before booking so we can help make your tour as comfortable and enjoyable as possible.

Taste the wine
Feel the sea air
Hear the wildlife
Smell the eucalyptus
Experience South Australia through more than sight

Accessibility for guests with sensory needs

We welcome guests with sensory sensitivities or sensory-related access needs. With prior notice, we can provide clear written information about the day, quieter seating where available, low or no music in the vehicle, slower-paced transitions between stops, and support with reducing unnecessary crowds or overwhelm where possible.

All of our vehicles are fitted with the darkest legal window tint to help reduce glare from the sun. Seatbelt neck guards and fidgets are also available upon request. As our tours are conducted in very small groups, they are generally calm and do not usually involve loud noise. Music is played on the return drive on most tours, but this can be lowered or turned off if needed.

If you have specific sensory needs, please contact us before booking so we can discuss what we can do to help you feel more comfortable.

Children and babies

Unfortunately, young children and babies cannot join our small-group tours. However, they are very welcome on our private tours.

Private tours are the best option for families with young children, as they allow for a more flexible pace and can be adapted more easily than a shared small-group tour. Please contact us to book so we can discuss your family’s needs, vehicle seating requirements, child restraints and the suitability of the itinerary.

Guests who speak languages other than English

We welcome guests who do not speak English. With prior notice, we can provide written tour information in your preferred language to help you enjoy a deeper and more meaningful experience during the day.

During the tour, we can also use Google Translate or similar translation tools to assist with communication where needed. Please let us know your preferred language before your tour so we can prepare as much as possible in advance.

LGBTIQA+ travellers

We warmly welcome LGBTIQA+ travellers, couples, families and friends. We welcome guests of all sexualities, gender identities, gender expressions and sex characteristics, and are committed to providing a respectful, inclusive and comfortable touring environment for everyone.

If there is anything we can do to help you feel more comfortable before or during your tour, please let us know before booking.

Web Accessibility Statement for Discover Adelaide Tours

At Discover Adelaide Tours, we are committed to providing a website that is accessible, inclusive and easy to use for as many visitors as possible.

Our website, discoveradelaide.au, is designed to help all guests find information about our tours, make enquiries and understand whether a tour may be suitable for their needs. We aim to provide a user-friendly experience across different devices, browsers and assistive technologies.

Accessibility features

We aim to make our website clear, readable and easy to navigate. Accessibility considerations include:

descriptive alt text for images where appropriate
clear page headings and logical page structure
readable fonts and spacing
strong contrast between text and background colours where possible
simple and consistent navigation
mobile-friendly design for use across different screen sizes
clear calls to action and contact options
plain-language information about our tours, inclusions and suitability

Ongoing commitment

We are continuing to improve the accessibility of our website over time. Our aim is to follow recognised website accessibility best practice, including the Web Content Accessibility Guidelines, commonly known as WCAG, where reasonably possible.

We also understand that accessibility is not only about the website itself. Guests may have questions about tour suitability, mobility requirements, language support, travelling with children, Companion Card discounts, or other additional needs. We encourage guests to contact us before booking so we can discuss their individual requirements and provide clear information about what we can and cannot accommodate.

Third-party platforms

Some parts of the booking or enquiry process may involve third-party platforms or external websites. While we aim to work with reputable providers, we do not have full control over the accessibility of third-party systems. If you experience difficulty using any part of the booking process, please contact us and we will do our best to assist.

Feedback and assistance

We welcome feedback about the accessibility of our website. If you experience any difficulty using discoveradelaide.au, or if you notice an accessibility issue, please contact us so we can review it and make improvements where possible.

Email: info@discoveradelaide.au
Phone: 0411 230 491

Thank you for visiting Discover Adelaide Tours. We are committed to creating a welcoming online experience and helping guests access the information they need with confidence.