Discover Adelaide Tour and Charter Refund Policy

Effective Date: 10 Septembert 2025
 

At Discover Adelaide, we understand that travel plans can change. Our Refund Policy is designed to be fair to our guests while also recognising the planning and operational costs involved in delivering our tours.

 

Day Tours

• 24 hours or more before the tour: Full refund.

• Less than 24 hours before the tour: No refund.

• No-shows: No refund will be provided.

• Rescheduling: You may reschedule your booking at least 24 hours before your tour, subject to availability. Additional fees may apply.

 

Kangaroo Island Tours

• 14 days or more before the tour: Full refund.

• 7–13 days before the tour: 50% refund.

• Less than 7 days before the tour: No refund.

• No-shows: No refund will be provided.

• Rescheduling: You may reschedule your booking at least 14 days before your tour, subject to availability. Additional fees may apply.

 

Cancellations by Discover Adelaide

If we must cancel a tour due to weather, minimum numbers not being met, or other circumstances beyond our control, you will receive a full refund or be offered an alternative tour of equal value, depending on your preference.

 

Important Notes

• Refunds are processed back to your original payment method. Processing times may vary depending on your bank or card provider.

• Travel insurance is strongly recommended to cover unexpected cancellations or changes to your plans.

• Refunds will not be provided for guests who are late or miss the tour departure time.